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Before you sign your contract you should know a couple of things.

You should receive 24 hours’ notice prior to your landlord entering the property. Unless otherwise stated in your contract or in an emergency.

You should be given instructions on how to pay rent and the amount to be paid each time. If they refuse to take payment separate the money and keep attempting to pay.

You have the right to be able to contact your landlord. You need the name and a UK contact address for your landlord. If you have gone through a letting agent they should provide you with this.

You can get your landlord’s name and address by contacting the agent or rent collector, preferably in letter form. It’s a criminal offence not to reply within 21 days of receiving your letter

For any issues that you may have please note the appropriate response times from a Landlord.

Response times to expect*:


Expected response time

Central Heating

Within 48 hours in Winter and 72 hours at other times

Burst pipes

Within 24 hours

Leaks drains & toilet blockages

Within 24 hours

Electric failure

Within 24 Hours

Lock replacements

Within 24 hours

No hot water

Within 48 hours

Shower failure

Within 48 hours

Furniture repair/replacement

Within 5 working days

Resealing baths & showers

Within 5 working days

Door easing

Within 5 working days

TV Aerial problems

Within 7 working days

Carpet repairs

Within 5 working days

*Estimates from one Lincoln Letting Agent, responses may vary