Academic

Our Advisors can advise and represent you with academic issues you experience during your studies.


We advise on University General Regulations and can guide you through all academic processes, from the common to the complex. We will also support you if these issues are impacting on other areas of your life or wellbeing.

Click on each category for guidance on each issue and the support available to you.

It may be that you are experiencing an issue on your course that can be resolved informally, for example:

  1. Course or School Rep support
    If you and others are dissatisfied with your timetabling, feedback or there is an issue that is affecting a number of students you can contact your Course or School Rep to report the issue and seek an informal resolution. Click here for more info.
  2. Study Skills support
    • Contact the “Academic Writing Support” team for guidance with academic writing and standards. Click here for more info.
    • Contact your Academic Subject Librarian for support with academic referencing. Click here to find out the details of your ASL.
  3. Disabilities and Specific Learning Difference support
    If you have a Learning Support Plan and your reasonable adjustments are not being met, an Advisor can support you to raise this issue with the relevant University teams.
    Click here to find out more about Learning Support Plans, DSA funding and who to contact at the university to discuss your eligibility for support.
  4. Academic/School support
    Your Personal Tutor can support you to resolve informal issues within your School. Check Blackboard or contact your Course Administrator to find out the name of your Personal Tutor.
    If you are having an issue with your Supervisor or Tutor we advise you get in touch with us for independent support and advice.
    If you have another academic issue or concern not covered here, or the issue is more serious, or you have attempted to resolve it informally without success, please see our Student Complaints section below and contact us as soon as possible for 1:1 advice and support.

If you have another academic issue or concern not covered here, or the issue is more serious, or you have attempted to resolve it informally without success, please see our Student Complaints section below and contact us as soon as possible for 1:1 advice and support.

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If you have received your official results and want to query or challenge your mark.

All the work you have submitted will be moderated in line with the University’s Management of Assessment” policy. Click here to read the Policy in full. Your work will then be ratified by a “Board of Examiners”.

Once you have received this mark you may wish to challenge the feedback informally. Our Advisors can support you to do this.

If the Board of Examiners were not aware of all material circumstances and you believe a different decision would have been made if they had been (i.e. offering a resit option when one is not normally available) then you can request a “Review” within 10 working days of your academic transcript being released via Blackboard. These are processed by the “University Secretariat”.

You can find the Academic Review and Appeal regulations, the Review Request Pro Forma and a Review Procedures Flowchart on the Secretariats’ page here.

In previous years the Regulations stated that extenuating circumstances were grounds for a Review and Appeal. In the Regulations for 19/20 students can no longer submit a Review based on ECs except “in very sensitive and compelling circumstances which the student will need to fully evidence to the Extenuating Circumstances Panel.” [p.12, point 1.8]

Grounds for appeal are listed as the following [University General Regulations, page 13, 2.2]:

(a) that there was a procedural irregularity in any part of the assessment or other relevant process to which the claim relates, including the interpretation and other application of the relevant regulations.

(b) that there is evidence of prejudice or of bias.

(c) that there was an error in the calculating or recording of the marks upon which the original decision was made.

We strongly advise that you make contact with the Advice Centre before submitting a Review Request. Our Advisors can advise whether you have grounds and if this is the correct process for you, make sure your form has the correct information and evidence, as well as guide you through the regulations at each stage.

Once your Review and/or Appeal is complete you will be issued with a Completion of Procedures letter. If you are still dissatisfied with the University’s process or with the outcome you have the right to submit a complaint to the Office of the Independent Adjudicator (OIA). An Advisor can provide independent advice and representation throughout this process. Please get in touch.

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If you have received a communication from the University that states you have been accused of one of the following then this is known as an Academic Offence:

  • Plagiarism
  • Collusion
  • Misleading Material
  • Cheating
  • Misconduct in Research

More information and the “Regulations Governing Academic Offences” can be found on the University Secretariat’s page here.

Please get in touch with the SU Advice Centre as you have a right to independent advice and representation as a member of the Students’ Union.

Our Advisors are professional staff who are trained to represent and support you through any university investigation and offer impartial advice about the consequences and outcomes of academic allegations. An Advisor will find out where you are in the process and ensure you are fully informed of the next steps.

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"The University’s definition of misconduct involves actions which fall into one (or more) of the categories below:

(a) actions that cause actual or potential distress or harm to others (regardless of intention)

(b) actions that disrupt the normal operations of the University and/or safe use of the University (including, where applicable, bringing the University into disrepute)

(c) actions that cause actual or potential damage to property

(d) actions that interfere with the work/study of others or impact on the University’s normal operations.”

-University of Lincoln General Regulations 2019-20 page 21 &22.

Please see page 22 of the University General Regulations 2019/2020, for a full list of examples of misconduct which can be downloaded here.

There is also a separate Appendix A for “Noise complaints and Anti-Social behaviour in the local community” on page 35.

If you have received an allegation of misconduct from the University, it is really important that you get in touch with the SU Advice Centre as you have the right to independent advice and support throughout the process. Our Advisors are professional staff who are trained to represent and support you through any university investigation and offer impartial advice about the consequences and outcomes of misconduct allegations. An Advisor will find out where you are in the process and ensure you are fully informed of the next steps.

If you are considering reporting an incident or experience of misconduct, please get in touch so that an advisor can advise you about informal and formal ways to report and resolve these issues, as well as your support options.

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The University of Lincoln General Regulations 2019/2020 Part P defines Extenuating Circumstances as

“Extenuating circumstances are exceptional and unforeseen circumstances, beyond a student’s control, which may have had a serious and adverse effect upon their assessed work.”

Please click here and go to page 97 for the full regulations.

The University requires you to submit a claim for extenuating circumstances as soon as your academic performance has been or has the potential to be affected.

The Regulations [page 97, point 6] states that:

“For assessments where an extension may be granted (e.g. coursework) students should apply for an extension in the first instance. If the student considers, or is advised, that an extension is not an appropriate solution, they should apply for extenuating circumstances in advance of the submission date or within the ten working days after the submission deadline (i.e. prior to the release of marks).”

If you would like to query the decision of the Board of Examiners after your results are released please see the Grade Review & Appeal section above. With the exception of very compelling and sensitive reasons, the University no longer considers extenuating circumstances as grounds for a Grade Review or Appeal. Students are required to submit an EC claim prior to or up to 10 working days after their assessment deadline.

To access the online form for Extenuating Circumstances, click here.

We recommend that you get in contact with our Advice Centre beforehand as one of our trained Advisors will be able to check your statement and evidence to ensure they provide relevant information and correct evidence. They will also discuss the potential outcomes of an approved claim, how to appeal a rejected claim and any other issues.

We will provide a holistic approach and ensure that you are aware of all the support options available to help you progress with your studies.

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The University’s “Student Engagement and Participation Policy” states that

“The University expects all students to attend all of their timetabled teaching sessions, unless their absence is authorised by the School or the Tier 4 Compliance team.”

Please click here for the full policy.

Please click here to see the University’s “Authorised Absence Policy”.

If you have been contacted by the University about your attendance we advise that you contact the SU Advice Centre. Our trained Advisors will explain which stage of the policy you are currently on, represent and support you through an investigation, and advise you on the implications of any outcomes following this process. You have the right to independent representation and support throughout the process.

Our Advisors will also provide you with impartial and confidential advice if wellbeing issues have impacted on your ability to attend your course. They will ensure you are provided with support options and refer or signpost you as appropriate to other support services with a view to improving your attendance.

If you have been withdrawn due to attendance please get in touch straight away as you only have 10 working days to appeal this decision. We strongly advise that you make contact with the Advice Centre before submitting a Review Request. Our Advisors can advise whether this is the correct process for you and make sure your form has the correct evidence, as well as guiding you through the regulations including what happens next.
Please see more information about this on the University Secretariat’s page here.

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For courses where completion of the academic award leads directly to a professional qualification, statutory registration and eligibility to practice, you must abide by the University’s regulations and the requirements of the relevant professional body to ensure that you will be a safe and suitable candidate for that profession.

This applies to:

School of Health & Social Care (to follow Part D (2)) procedures:

  • MSc Social Work
  • BSc (Hons) Nursing
  • BSc (Hons) Nursing with Registered Nurse Mental Health
  • BSc (Hons) Nursing with Registered Nurse Adult
  • BSc (Hons) Nursing (Mental Health)
  • BSc (Hons) Social Work
  • BSc (Hons) Acupuncture
  • BSc (Hons) Herbal Medicine

School of Pharmacy (to follow Part D (1)) procedures:

  • Master of Pharmacy

More information on what actions could start a cause for concern or lead to your Fitness to Practise being called in to question, can be found on the University Secretariat’s page here.

Or you can go straight to the Fitness to Practise Regulations, contained within Part D (1) (Pharmacy) and Part D (2) (School of Health & Social Care) of the University General Regulations which can be found by clicking here.

If you receive communication from the University regarding a cause for concern or fitness to practise issue it is really important that you get in touch with the SU Advice Centre as you have the right to independent support and representation throughout this process. Our Advisors are trained to represent and support you through an investigation, and can advise you on the outcome of the FTP and their consequences. An Advisor will find out where you are on the process and ensure you are fully informed about the next steps.

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What is interrupting?

“Interrupting” your studies is a way to take time out from your university course and still remain a registered student (with restricted access to support and services), with the view to “return to your studies” at a later date. The minimum amount of time you can interrupt for is normally one year, and the maximum is normally two years. You are effectively pressing a big pause button – when you interrupt, your studies are paused for exactly one year from your last date of attendance.

What is withdrawal?

Withdrawing from university means that you leave university permanently and will no longer be a registered student.

If you have discussed your options with the following services/staff:

  • SU Advice Centre
  • University of Lincoln Careers Service
  • Student Funding Team
  • Your personal tutor or a member of academic staff

It is really important that if you are considering either interrupting or withdrawing you understand and have taken into considerations all the potential implications of this decision. We advise that you contact us here at the Advice Centre to discuss this before making a decision.

If you have discussed your options with the following services/staff:

  • Student Finance or other funding
  • Council Tax
  • Tuition fees
  • Accommodation & tenancy agreements
  • Future Higher Education options

And have decided to interrupt or withdraw please see the links to the forms below:

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The University General Regulations 2019/20 state that the Student Complaints process is

“… a formal means through which students can channel any complaint they may have about the services provided by the University, and through which the University can resolve such complaints in a fair, open and timely manner.”

It may be that you have an informal issue that can be resolved without going down the formal complaint route, which our Advice team can support you to report and resolve. Please see the section above on this page to find out more.

Please click here to see the University Secretariat’s information page on Student Complaints, and here to go straight to the regulations.

We strongly recommend that you get in contact with our Advice Centre before submitting a complaint. A trained Advisor will make sure that the complaint statement and evidence is as strong as possible, as well as talking you through the process and what will happen next. An advisor will discuss all potential outcomes and any consequences as a result. You have the right to independent representation and support throughout this process.

If you are unsatisfied at the completion of the University’s complaints process you have a right to submit a complaint to the Office of the Independent Adjudicator (OIA) as long as you have a completion of procedures letter from the University. An Advisor can provide independent advice and representation throughout this process. Please get in touch.

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If you’re not sure whether your issue falls under these categories, please feel free to drop-in to speak to one of our trained Advisors. We really want to hear from you and support you through this journey.

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