COVID-19 Information and FAQs

Further to a large rise in correspondence we have been receiving as your representative body in Lincoln, we have set up this page as a portal where you can ask questions about the SUs and the Universities separate responses, raise your concerns or tell us what more we can do to assist.

We are following current Government, Public Health England and Foreign and Commonwealth advice as a minimum.

We are living in unprecedent modern times and we want to reassure you we are there for you if you need us. Your health, wellbeing and academic progression are at the forefront of our minds.

We will read all submissions, if your message has any questions, we will respond as soon as we are able.

Open to student members only.

Submit your questions and concerns by emailing [email protected] or by clicking here.

Because of the current government advice, the Students’ Union have taken the very difficult decision, to suspend all commercial services and the venues are closed until further notice. The SU building and all physical SU activities are also suspended as we must put our members safety at the forefront of all our decisions.

We had no option but to close, the entire Students’ Union, The Engine Shed, The Barge, Tower Bar and The Swan for a minimum of 12 weeks.

The Advice Centre has transitioned to an online service, with advisers continuing to offer support through email [email protected] and WhatsApp (+44) 01522 886006

We will keep students informed of any changes. Your Student Leaders will continue to represent students on all issues, with the Bye-Elections continuing online.

We recognise this is a tough time for everyone so if you have any concerns or queries about the coronavirus (COVID-19) situation and the impact this is having on you. Please contact the Advice Centre in the first instance or click here for the latest government advice on what you need to do.

You can also contact your Student Leaders should you have any questions:

President of the Students’ Union: [email protected]

Vice President International: [email protected]

Vice President of Education: [email protected]

Vice President of Welfare: [email protected]

Vice President of Activities: [email protected]

If you have any questions, please contact the following departments in the first instance:



Following the closure of our Reception, Advice Centre and ALL Venues the Students’ Union building are now closed, until further notice, you will not be able to access any area of Students’ Union or it’s venues.

The Engine Shed, Tower Bar, The Swan and The Barge are all closed for a minimum of the next 12 weeks. We must put our members safety at the forefront of all our decisions, we feel we have had no option but to close these venues in line with government advice around social distancing.

Engine Shed and Platform venues are currently temporarily closed - Customers will be contacted in due course regarding events that have been postponed, cancelled or require refunds. All events in the Engine Shed / Platform including all gigs, Quack!, Bongo’s Bingo are currently temporarily postponed. For all updates keep an eye out on the SU Events page and social media channels. You can contact us if you have any further questions at: [email protected], [email protected] and WhatsApp (+44) 01522 886006

If you still have SU credit on your SU account do not worry, this will be rolled over to the year end. You can check you balance by signing into ‘My Account’ on the SU website.

As the current COVID-19 situation is outside of our control, unfortunately, we will not be offering partial refunds on any Platinum Cards.

We are limiting any non-essential face-to-face contact. However, the Advice Centre will continue to support students as we have transitioned services online. Please visit for more info or contact [email protected]

The University Student Services have also put some useful wellbeing information together for students, you can check this out here.


It would appear the NHS is coming across EU citizens who have come over for a short period are seeking GP registration. People are being advised to do the following.

  • Register with your local GP - to avoid pressure on one surgery.
  • You can find your local GP via the NHS Choices website - Find GP - Enter your postcode, which will bring up your local GP.
  • You can register with some GPs online; others may require you to download a form and send back to the GP. The instructions are on the website.

The GP service now offer an E-Consult service, as well as telephone appointments, however, if you do need to visit the surgery, they ask you wear some form of face covering in order to protect yourself and others.

They can send prescriptions electronically to anywhere in England and we have been mailing prescriptions to those students who have gone home to Wales / Scotland. 

If students are having trouble reregistering at home. We are happy to support them and continue having telephone calls with them if appropriate. If you have any questions regarding our service please contact us either by phone 01522 870010 or by email [email protected]

All non-essential face-to-face contact has been limited. We will, however, be active on our social media platforms and will still be working to represent you. We can also be contacted over email or arrange a telephone call. Contacts can be found below.


Advice Centre


We understand that this might be a distressing time for our members, and you may have a lot of questions you want answering.


Our Advice Centre advisers are now working remotely, but are answering your questions please contact the team at: [email protected]

We have provided some answers below to some FAQs that may answer some of your questions.

Student Finance England have confirmed that they will be processing the final loan instalments as planned. Applications for next year are also open. For up-to-date information, follow them on Twitter

You will be aware that the Covid-19 situation is changing rapidly and the Minister of State for Universities has written to all universities (on 26 March) to say:

“The Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If they are living in student halls, or private rented accommodation, they should remain there and stay indoors while current restrictions are in force. As the Prime Minister said, staying put and remaining indoors are now crucial to slow the rate of transmission of COVID-19, to protect the NHS from being overwhelmed, and save the lives of fellow citizens.”

If you are a student and remaining in Lincoln, please visit the University website for the latest information:

You can also see the letter to students from Michelle Donelan MP, Minister of State for Universities.

The University itself has seen there is a clear need for students to be unburdened from deciding where is more economically viable to live, and as a result they have decided not to collect the last rent payment.

Subsequently, this will support students to make the best decision of where to live, based on their health and well-being rather than any form of economic persuasions.

Any students that overstay their contracts if they are stuck in Lincoln (due to the current lockdown), the university plans to extend residence as is required by the circumstances. Contact accommodation please phone on 01522 886062 or email [email protected]

Private rental Accommodation:

Please remember that your housing contracts are still legally binding, however, the government has released some guidance to support you and ensure you are not evicted. Read the article here.

We have created a template of a letter/email that you can send to your private landlord, if you wish to request a change to your contract following changes during the COVID-19 outbreak. Click here to see the template.

If you have moved everything out of your accommodation but still have the keys. Please return them as soon as possible (and is safe to do so) to the accommodation Office, Cygnet Wharf, Campus Way, Lincoln, LN6 7FU; and ideally please phone on 01522 886062 or email [email protected] to let the accommodation team, know there on the way.

The accommodation team will be making entrance soon to start their usual weekly checks, to clear any refuse. Contact the accommodation team phone 01522 886062 or email [email protected] to let the accommodation team know you still have items in the property.

The government advice is clearly to hold off leaving for home or returning to pick up possessions - until travel restrictions are lifted.

The Students Union Advice Centre work closely with the Universities Specialist Advice Service with the view to support students through formal proceedings and the Advice Centre can provide representation for you. You can contact the SU Advice Centre on: [email protected]

You can also find information on the University website:

For any students struggling financially, you can still apply to the Hardship Fund, please contact the Advice Centre who can talk you through all your options.

It is very important that you notify the University if you have left the UK. Please email [email protected] and confirm your Student ID, your name and the date you left the UK.

For more information visit the University website Tier 4 Visa FAQs

Sports and Societies


All Students’ Union activity is suspended until further notice. As a result, you need to cancel any upcoming events. Student groups are asked to try and mitigate any contract agreements.

If you cannot avoid the cost, we suggest you rearrange for later in the year. If you are required to pay a cancellation fee to an external company, we will process this in the usual way, from your Club or Society account.

All Students’ Union activity is suspended until further notice. We are following government guidelines on limiting non-essential contact and so, yes, all club and society social events should be suspended until further notice. Try to think of other ways to interact and host social events online

The Students’ Union are following Government guidelines and advice to reduce non-essential social contact. In order to reduce all non-essential contact, all sports, societies and academic societies must not be meeting, under any circumstances.

If any Activity is found to be carrying out meetings/physical gatherings, this could result in disciplinary action.

The activities department are working remotely from home, but you can still contact them in several ways:

Please email Abi on [email protected] with any questions.


SU Reception - [email protected]

SU Advice Centre - Any student members who require the support of the Advice Centre can still access help by emailing [email protected], message us on WhatsApp on (+44) 1522 886006 and requesting a call back, or by accessing the information here.

Activities Funding - Can be found here



Academic Representation continues and the Students’ University will continue to support the academic needs of students during this time. Course Reps still have an important role to play; so, if you have any concern or feedback, please to pass it to them. You can email [email protected] or email VP Education, Georgia Petts at [email protected]

If you are Course Rep and unsure of what to do during this time, please email [email protected] or message us on WhatsApp on (+44) 1522 886006

We recognise this is a tough time for everyone so if you have any concerns or queries about COVID-19 please contact the University Student Support Team [email protected] or email the University wellbeing team on [email protected]

If you have any questions or queries regarding Union events, please refer them to the relevant President / Vice Presidents below:

The University of Lincoln announced the development of a Safety Net policy for year 2, 3, 4 and postgraduate taught students on April 1st. They have developed this approach because they are concerned about the impact of COVID-19 on you all at this current time, and want to reassure students; that should it impact on you negatively during the upcoming assessment period, there will be a “back up plan” wherever possible and permitted for professionally accredited programmes.

You will still be required in all circumstances to pass modules as per current university regulations.

You can view the Safety Net FAQs that the University have set out here.

We recognise this is a tough time for everyone so if you have any concerns or queries about COVID-19 please contact us via WhatsApp (+44) 01522 886006 or Email: [email protected]