Compliance Web Accessibility 2.1 (WCAG) to AA standard.

Compliance status

This website is partially compliant with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952, as we are in the process of reviewing and auditing our web presence.

Non-accessible content

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Accessibility for our members is very important to us and we are continually working on improvements however, If we have been unsuccessful to identify a barrier, please contact us at [email protected]

Preparation of this accessibility statement

This statement was prepared in January 2020. The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is accurate and based on an evaluation of the website's compliance with the Web Content Accessibility Guidelines 2.1 (WCAG) to AA standard.

We aim to ensure that all content we create is compatible with assistive technology such as screen readers, magnifiers and text converters.

Access digital services

View the site your way

We are working on the accessibility so you can change the colours, contrast levels, font styles and magnify the page to 200 per cent or more without the text spilling off the screen. We aim to have the Recite Me software in place by September2020.

Recite Me assistive technology is designed and delivered to support accessibility online by applying the four main principles of WCAG, Perceivable, Operable, Understandable, and Robust.

Recite Me software installed on our website is a Cloud based web accessibility solution which allows our visitors to customise our site the way needed so it to works for you.

The software is easy to use, the software includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features. Recite Me works across all devices.

You can access tools and plugins to help your online experience until our software solution plugin is implemented. Explore some of our recommendations for tools that can make your online experience better.

Using different devices

My Computer My Way (MCMW)provides guidance on how to use assistive technologies on a wide range of devices.


Navigating by headings

Use browser plugins or assistive technology such as a screen reader to list the headings and subheadings in the page and go straight to the heading you need.

Navigating by links

Use assistive technology such as a screen reader to get a list of all the links on a page. The link text will give convey the purpose of the link.

Navigating by keyboard

When navigating by keyboard you can see a particular interactive element, we are working on improvements to our website, such as links and form fields through introducing a highlighted outline.

Skip to content

Use a keyboard to find the skip links and jump directly to the main content on the page.

Listening to content

Use text-to-speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard. With a screen reader, you can listen to the content and navigate through the site pages and menus.

Video and downloads

Many video platforms such as YouTube, provide automated closed captions.

We publish documents that can be downloaded in a range of formats, including Word documents, PowerPoint and PDFs. We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

  • Provide an HTML option where possible
  • Tag headings and other parts of the document properly, so screen readers can understand the page structure
  • Make sure we include alt text alongside non-decorative images, so people who can't see them understand what they're there for
  • Avoid using tables, except when we're presenting data

Write in plain English

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) may not be accessible. For example, some of them:

Are not tagged up properly - for example, they don't contain the correct headings format.

These types of documents are exempt from the regulations, so we don't currently have any plans to make them accessible. But if you need to access information in one of these document types, you can contact us and ask for an alternative format by contacting us at [email protected]

Third party content

Our site sometimes includes third party content and functionality. This may direct you to a related service, a partner we work with, or supporting documentation. We cannot always guarantee its accessibility.

Links to other websites

If we link to other websites that we feel may benefit our users. These may include:

  • News websites
  • Social media platforms
  • Official information sources, such as GOV.UK or

We are not responsible for the accessibility of these or any other websites we do not manage.

Audit and improving accessibility

We are working alongside the University of Lincoln to improve our accessibility based on their lead. We plan to undertake formal accessibility audits of the website on an annual basis using WCAG 2.1 AA standards which guide our long-term audit and improvement plans post 2020.

We are working to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

What we're doing to improve accessibility

We're creating an accessibility roadmap to show how and when we plan to improve accessibility on this website. We will publish this on this website once completed.

Website Feedback

Please contact us via our email address at [email protected] if you have any feedback regarding our sites. Be as specific and detailed as you can. Please also tell us what you like and find useful.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.